ME: Hello, thank you for calling…blah blah blah
Rocket Scientist: Hi, I was just calling because I called earlier today and was transferred to a couple different people and then they were going to call me back, but I’m getting ready to leave here and travel to *insert place here* so I wanted them to know because they haven’t called me back.
Me (after recovering from a huge paragraph that held no significant information at all): Ok..do you know who you were talking to?
Rocket Scientist: No…I never got to talk to anyone. They didn’t call me back.
Me (pause): Ok…who were you supposed to talk to?
Rocket Scientist: I don’t know, I was calling for them.
Me: Well who were you calling for???(can you tell me SOMETHING that resembles ANYTHING)
Rocket Scientist: *pause*
Me: Ok do you know why you were calling? Was it a nurse? A Doctor? Were you asking about an appointment?
Rocket Scientist: Well I was going to have an MRI and I had some questions about what that entailed.
Honestly. Is it a game to these people? Or are they really just THAT stupid?
Subscribe to:
Post Comments (Atom)
1 comment:
Your "Why I Hate Phones" series is painfully accurate. The callers who can't tell you their own name, the ones who give zero context and expect you to read their mind... after a run of those back to back it's no wonder receptionists burn out on the phone. I've read a few hospital reception blogs now and the pattern is always the same: most callers are lovely, but the confused ones eat up disproportionate amounts of time that could go to people who actually need help fast.
Post a Comment